Autonomad is operated by Feel Good Hotels LLC, a Texas limited liability company. This policy describes how we collect, use, and protect your information when you use the Autonomad platform (autonomad.ai), our mobile applications, and related services.
Account Information: Name, email address, and password when you create an account.
Sign in with Google: If you choose “Continue with Google,” Google sends us your Google account ID, your email address (and whether Google has confirmed it), and your name. We use them only to sign you in and to create or find your account. We never receive your Google password, and we do not get access to your Gmail, contacts, calendar or files. To stop signing in with Google, email [email protected] and we will unlink it (if Google is the only way you sign in, use “Forgot password?” first to set a password), or remove AUTONOMAD from the third-party connections in your Google Account. Deleting your account removes the link.
Traveler Details: Full name, date of birth, phone number, passport information (encrypted), TSA Known Traveler number, and emergency contact details — required to complete travel bookings on your behalf.
Payment Information: Payment methods are processed and stored by Stripe. We do not store credit card numbers on our servers.
Booking History: Records of flights, hotels, activities, and other travel services booked through the platform.
Booking Agreement Records: When you book, we record that you agreed and when, the version of our Terms you booked under, the total you agreed to, how you booked (our website, the iPhone or Android app, an AI assistant you connected and which one, your own agent, or hands-free booking), your browser’s user-agent string, and a one-way hash of your IP address (not the address itself). We keep this because it is the record of what you agreed to if a charge is ever questioned. Your trip timeline shows who made each booking or change.
Security and Fraud Prevention: To protect your account and your payments, we keep a one-way hash of the IP address you signed up from (not the address itself) and a random identifier our app or website makes for itself when it is first used (it is not a hardware or advertising identifier, and reinstalling the app or clearing site data makes a new one). When you pay, we record the same two things with the payment, along with the outcome of each card attempt and the card’s fingerprint from our payment processor, Stripe (a code that identifies a card without revealing its number). We use these only to limit repeated sign-ups and card attempts, to ask your bank to confirm a payment where that protects you, and to stop payments that look unsafe — never for advertising.
Chat Conversations: Messages you exchange with Autonomad in chat are stored for up to 90 days to maintain trip context and improve service quality.
Travel DNA — Connected Accounts: If you choose to connect Instagram, Pinterest, TikTok, YouTube, X, Facebook, or LinkedIn, we build a Travel DNA profile so Autonomad can personalize recommendations. The legal basis is your explicit consent. You connect an account by giving us its public handle; we do not ask you to sign in to the platform. We retrieve publicly available search results about that handle through a web search provider, and send that material to Anthropic (Claude) to derive your travel preferences from it. Your handle and those public snippets leave our servers as part of that analysis.
We keep only the derived preferences — the traits, the style summary and the destination signals — not the underlying posts, and we do not post on your behalf or retain the connection beyond your active subscription. You may disconnect any account at any time via Settings → Connected Accounts, which deletes the derived Travel DNA features within 30 days. Each connected platform is listed in our DPA's sub-processor registry as a "User-connected data source".
Loyalty Membership Numbers: Airline and hotel loyalty program membership numbers you provide. We never ask for or store your loyalty account logins or passwords. When you book a flight with an airline whose program you have saved, we pass your membership number to that airline through our flight booking partner so the trip can earn credit; hotel program numbers are not sent to hotels.
Agent Authorization Records: Where you authorize your agent to book and pay on your behalf, we record evidence of that authorization: the name you typed, the spending limits you chose, the payment card you selected (brand and last four digits, nothing more), the exact wording of the agreement you signed, the date and time, and your IP address and browser user-agent string. We keep this because it is the record of what you agreed to and that it was you who agreed — without it we could not answer a dispute about a charge your agent made. If your agent asks you to approve a booking above the amount you told it to check with you first, we also record the amount shown to you and your answer.
We share necessary booking information with the service providers required to fulfill your travel bookings:
We only share the minimum information required to complete your booking, and we do not sell your personal data to third parties. Our booking partners are described here by category. If you want the name of a specific company that received your personal data, email [email protected] and we will tell you.
Website visit statistics: On our public marketing pages only — never on checkout, booking or account pages, and never in our iOS or Android apps — we use Google Analytics to count visits and see how people found us (for example a search engine, social media, an AI assistant or a partner link). Only campaign tags in the page address are reported; nothing else in the address is. Google Analytics does not receive your name, email or booking details, and we have turned off Google’s advertising features for it. In the EU, EEA, UK and Switzerland it sets no cookies unless you choose “Accept all”. Everywhere, you can switch it off by choosing “Essential only”, with Global Privacy Control or Do Not Track, or with Google’s opt-out add-on.
Advertising measurement: If you choose “Accept all” on our cookie banner, we use the LinkedIn Insight Tag on our public marketing pages to measure our LinkedIn ads — never on checkout, booking or account pages. You can opt out with Global Privacy Control (we also honor Do Not Track), by choosing “Essential only”, or in LinkedIn’s ad settings.
Travel DNA is separate, and optional. It is a personalization feature, not part of fulfilling a booking, and nothing below happens unless you connect an account yourself:
The full sub-processor registry, including data-residency locations and the legal basis for each, is published on the Data Processing Addendum.
We use your trips, searches and chats to personalize and improve AUTONOMAD, including training our own AI. For example, we use what you searched for, the trips you booked and what you asked for in chat to suggest places and options that fit you, to remember your preferences between visits, and to make our search, recommendations, planning and support better for everyone.
We use outside AI providers to do this. Two AI companies receive data from us:
We never sell your personal data. We may share anonymized, combined insights (for example, how many travelers searched for a destination in a given month) with partners such as hotels; these never identify you.
You can turn this off anytime in Settings → Privacy. When it’s off, your data is not used for personalization or AI training. From then on we do not send your searches, trips, chats or support requests to Voyage AI, we do not use them to personalize your suggestions, and we leave them out of our AI training data, our analytics archive and our anonymized, combined insights. We still use your information to run your account, complete and support your bookings, and answer your messages (including through Anthropic, which powers chat and support). Turning it off does not delete what we already hold; to delete it, delete your account (section 8).
No other AI company receives your data from us. If you connect an AI assistant yourself, such as ChatGPT, Claude or Meta Muse, your conversation with it is covered by that company’s own policy (see section 11).
Autonomad operates a transactional SMS program to send trip-related updates to subscribers who opt in. This includes flight delay alerts, booking confirmations, itinerary changes, and trip concierge updates.
Phone numbers and SMS consent are processed by Twilio on our behalf for message delivery. Twilio is a registered 10DLC carrier-approved provider.
All data is transmitted over HTTPS (TLS encryption in transit). Sensitive information such as passport numbers is encrypted at rest; two-factor backup codes are stored only as hashes. Payment card data is handled entirely by Stripe and never touches our servers.
You have the right to:
To exercise any of these rights, contact us at [email protected].
Agents on the platform may earn $NOMD tokens (ERC-20 on the Base network) as Computeback Rewards for completed bookings. Blockchain wallet addresses and transaction hashes are publicly visible on the Base network. No personally identifiable information is stored on-chain.
You can use Autonomad from inside an AI assistant such as ChatGPT, Claude or Meta Muse by connecting it to Autonomad. This section explains what passes between the assistant and us.
What the assistant sends us. When you ask the assistant to look for travel, it sends us your search criteria: destinations, dates, the number of travelers (and children’s ages, where children are traveling), and preferences such as budget, star rating, brand, room type or amenities. When you choose something, it sends us that option so we can create a booking link for you. If you have signed in, it can also send us the questions or messages you ask it to pass on to Autonomad, and the booking reference for a booking you ask it to cancel or change.
What we send back. Search results (such as hotels, flights, restaurants, activities and events, with prices and availability) and booking links. A booking link expires after 30 minutes unless the assistant sets a different time, and never lasts more than 24 hours. If you have signed in, we also send back updates on your trips (such as confirmations, schedule changes, cancellations, recorded refunds and new messages in your Autonomad thread or your group chats), our replies to your messages, and the result of any booking change you confirmed.
Payment and identity stay on autonomad.ai. An assistant cannot book or pay for anything on its own. You review the price and terms, sign in or create an account, enter traveler details and payment, and complete any identity checks on autonomad.ai, never in the chat, so the assistant never receives your card details or your password. Please do not type card numbers, passwords or one-time codes into the chat.
Signing in and disconnecting. You can search without signing in. To let an assistant see your trips or message us for you, you sign in to Autonomad through a standard OAuth sign-in page on autonomad.ai and choose to allow it. The sign-in page lists what the assistant will be able to do. Canceling or changing bookings is a separate permission, asked for the first time the assistant tries it, and the assistant is asked to confirm each change with you before it is made. You can disconnect an assistant at any time in Settings → Connected apps on autonomad.ai. It loses access on its next request.
How long we keep it. Messages sent through an assistant and our replies are kept in your Autonomad message thread while your account is active, and are deleted when you delete your account. Bookings made from a link are kept like any other booking (see Data Retention above). We keep a record of searches made through an assistant (such as destination, dates and number of travelers) in the same way as searches made on our website and apps.
The assistant’s own policy. Your conversation with the assistant is handled by the company that provides it (for example OpenAI, Anthropic or Meta), under its own privacy policy. This policy covers only the information Autonomad receives and sends back.
You must be 18 or older to create an Autonomad account, and the service is not directed at children under 18. You can book for travelers of any age: when an adult books for a child, the child's details (such as a name, a date of birth, and passport details where a supplier requires them) come from that adult. They are used to make bookings for them and kept in your saved travelers until you remove them. A child added to a group trip is visible only to you and the trip's organizers, and is kept with that trip until you remove them, you leave the trip, the trip is deleted, or 90 days after it ends. We do not knowingly let anyone under 18 hold an account or give us their own personal information. If you believe a minor has, please contact us for removal.
We may update this policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the platform after changes constitutes acceptance.
Feel Good Hotels LLC
Email: [email protected]
Website: www.autonomad.ai