By creating an account or using Autonomad (operated by Feel Good Hotels LLC, a Texas limited liability company), you agree to these Terms of Service. If you do not agree, do not use the platform.
Autonomad is an agentic social travel platform. We help you research, book, and manage flights, hotels, and activities (including tours and transfers) through licensed and authorized travel suppliers, and help you find restaurants. Bookings are made on your behalf with the supplier's terms applying to each individual booking.
You must be 18 years of age or older to hold an Autonomad account and to book. The travelers you book for can be any age, including children and infants traveling with you; the adult who books is responsible for the information they give about travelers under 18. By using the platform you represent that you have the legal capacity to enter into binding contracts, and that all information you provide is accurate and complete.
Personal (Consumer) and Group Trip Democracy accounts are free. Business and Enterprise plans are subscriptions billed monthly or annually. You may cancel at any time; cancellation stops future billing but does not refund the current period. Subscriptions auto-renew until canceled. Payment is processed by Stripe.
Travel bookings are made with third-party suppliers (airlines, hotels, restaurants, transport providers, and tour and activity operators). Autonomad's liability with respect to any individual booking is limited to the booking amount and does not extend to consequential damages arising from supplier disruptions (such as flight delays, cancellations, or hotel overbooking by the supplier).
Cancellations and refunds. If you cancel during the free-cancellation period, you get back everything you paid. If the supplier refunds the booking in full, you get back everything you paid. Otherwise, after the free-cancellation period, we refund what the supplier refunds us, and never more than you paid. The cancellation policy shown before you book explains what you'd lose, with the amount where we know it. If the supplier refunds nothing, nothing is refunded.
Tours, activities and experiences. Tours, activities, attraction tickets and other experiences booked through Autonomad are provided by independent operators, not by Autonomad. Autonomad sells and arranges these bookings but does not own, operate, manage or control the operators, their staff, vehicles, equipment or premises, and is not responsible for their acts or omissions. Each experience is subject to the operator's own terms, safety requirements and any waiver or release the operator asks you to sign; you are responsible for meeting any age, health, fitness or other requirements stated for the experience. Some experiences involve inherent risks; you choose to take part at your own risk. The cancellation policy shown at the time of booking applies, and refunds follow the cancellation rule above. To the maximum extent permitted by law, Autonomad's liability for any experience is limited to the amount you paid Autonomad for that experience.
Who to contact. To change or cancel a flight booked through Autonomad, contact Autonomad — in the app or by email at [email protected] — rather than the airline. The airline handles check-in, seat selection and bags directly: use the airline booking code shown on your trip when you deal with them.
Changes. A flight change costs the airline fees and fare difference, plus a $25 Autonomad change fee. The full price is shown before you confirm, and anything due is charged to your card before the change is made.
Cancellations. Refunds follow the airline's rules, minus an Autonomad cancellation fee that covers card and booking costs, shown before you cancel, except on eligible flights canceled within 24 hours of booking (booked at least 7 days before departure), when you get a full refund as long as the airline refunds the full fare, which it normally does. A non-refundable fare may return nothing, or only airline credit.
Where refunds go. Money that comes back from a flight change or cancellation goes to the original card used to pay. Airline credit or a voucher stays with the airline, and we tell you when that is what the airline gives.
Autonomad operates a transactional SMS program called Autonomad Trip Notifications. It is used to send subscribers updates about their own bookings.
For full details on how we handle SMS data, see our Privacy Policy, section 5.
Autonomad's agentic trip planning recommends trips and prepares the bookings you choose. It does not book anything or charge your card on its own: you review and confirm each booking yourself. There are two exceptions, and each applies only if you turn it on yourself:
Autonomad's servers enforce these limits; an AI model cannot change them. Each booking is also subject to your plan's per-booking limit: a booking above that limit is refused, not sent to you for approval. On Business and Enterprise plans, a booking above your organization's approval threshold is never booked or charged without an approver's sign-off: it waits for that sign-off, or, where there is no approver step (group trips and autonomous-agent bookings), it is refused. Actions recorded against a trip are shown in your dashboard's Agent Timeline, which names who acted: you, your agent, an AI assistant you connected, hands-free booking or Trip Concierge.
Autonomad may permit bookings initiated by an autonomous software agent acting on behalf of a person or entity that has authorized it (the "Principal"). This Section applies whenever an agent uses Autonomad to transact on a Principal's behalf, and only where Autonomad has enabled these features for the relevant account.
Agents are tools that act for a human or entity Principal. Nothing in these terms grants an agent independent legal rights or relieves the Principal of responsibility for its actions.
You agree not to:
The platform includes social features (such as Destination Lounges) where you may post messages, photos, a display name, and other material ("User Content"). You retain ownership of your User Content and grant Autonomad a non-exclusive, worldwide, royalty-free license to host, store, display, and transmit it for the limited purpose of operating and providing the service. You are solely responsible for your User Content and represent that you have all rights necessary to post it and that it does not infringe the rights of any third party.
Autonomad respects the intellectual property of others and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe content on the platform infringes your copyright, send a written notice to our Designated Copyright Agent including: (1) your physical or electronic signature; (2) identification of the copyrighted work; (3) identification of the allegedly infringing material and information sufficient to locate it; (4) your contact information; (5) a statement of good-faith belief that the use is not authorized; and (6) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on the copyright owner's behalf.
Designated Copyright Agent:
DMCA Agent, Feel Good Hotels LLC
9939 Coppedge Lane, Dallas, TX 75220
Email: [email protected]
We will respond to valid notices in accordance with the DMCA, including by removing or disabling access to the material, and we will, in appropriate circumstances, terminate the accounts of repeat infringers. If you believe your content was removed in error, you may submit a counter-notification to the same agent.
The platform is provided "as is" without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. Autonomad does not guarantee that the service will be uninterrupted or error-free, nor that any AI recommendation will be correct or optimal for your circumstances.
To the maximum extent permitted by law, Autonomad's total liability under these terms is limited to the amount you paid Autonomad in the 12 months preceding the event giving rise to the claim. Autonomad is not liable for indirect, incidental, consequential, or punitive damages, including trip disruptions caused by third-party suppliers or force-majeure events. This is in addition to the per-booking limit in Section 5.
We may suspend or terminate your account for breach of these terms, fraudulent activity, or non-payment. You may close your account at any time via account settings or by contacting support. Closing it deletes your personal data right away, except what an upcoming booking or an open card hold still needs: we keep your name, email, that booking’s details, your agent’s record (without your email) and the card behind the hold until the booking is over and the hold is captured or released, so we can still change or refund it, and then delete the rest automatically. Your subscription is canceled so you won’t be billed again. Records of bookings and payments that the law requires us to keep are retained; once your last booking is over and the rest of your data is deleted, they no longer carry your name or contact details. We keep a one-way fingerprint of your email so a referral credit can’t be claimed twice. Stripe, our payment processor, keeps its own record of each card payment under its own privacy policy; deleting your Autonomad account doesn’t remove it. If you let an agent book for you, its permission to book and pay is canceled straight away and any purchase it was waiting for you to approve is deleted, and the agreement you signed for it (your signed name, when you signed it and the IP address and browser you used, the exact wording and spending limits, and the card brand and last four digits) is kept for 7 years like the booking records, as evidence if a charge made under it is disputed, then deleted. If you’re on a group trip, your name and email stay on it only while that trip is being booked, a booking on it is still upcoming, or a card hold is open, so we can reach you about it; after that they are replaced with “[deleted]”. On a group trip that isn’t booked or being booked, you’re removed straight away. Your group chat messages and any pending invites are deleted now.
Please read this section carefully — it affects your legal rights, including your right to bring a lawsuit in court.
Informal resolution first. Before starting any formal proceeding, you agree to contact us at [email protected] and give us 30 days to resolve the dispute informally.
Binding arbitration. If we cannot resolve a dispute informally, any dispute arising out of or relating to these terms or the platform will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except as provided below. The arbitration will be held in Dallas County, Texas, or, at your election, in your home county.
Class-action and jury-trial waiver. Disputes will be arbitrated only on an individual basis. You and Autonomad waive the right to a jury trial and the right to participate in a class, collective, or representative action.
Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect its intellectual property or address unauthorized access to the platform.
30-day opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these terms by emailing [email protected] with your name, account email, and a statement that you opt out of arbitration. Opting out does not affect any other part of these terms.
These terms are governed by the laws of the State of Texas, USA. To the extent any dispute is not subject to arbitration under Section 14, it shall be resolved in courts of competent jurisdiction in Dallas County, Texas.
We may update these terms from time to time. Material changes will be notified by email and/or an in-product notice. Continued use after changes constitutes acceptance.
Feel Good Hotels LLC
Email: [email protected]
Website: www.autonomad.ai