We're here when you need us.

Response Times

An AI support agent auto-replies within minutes on every email. Human follow-up depends on your plan:

In-trip emergencies (flight cancellations, hotel issues during a stay) are routed to a human regardless of plan.

Common Topics

• Booking changes or cancellations — refundability follows the supplier's policy shown at booking time. Email us with your booking ID.
• Payments and refunds — handled through Stripe. Approved refunds typically arrive in 5–10 business days.
• Account access — use the password reset link on the login screen. If you're locked out or your reset email isn't arriving, email support and include the address on your account.
• AI agent behavior — share the trip ID and a description of what happened. We use these reports to improve the agent.
• Travel DNA / connected accounts — disconnect any source under Settings → Connected Accounts. Derived features delete within 30 days.
• SMS opt-out — reply STOP to any text message at any time. See our Privacy Policy for the full SMS program details.
• Account deletion — visit /delete-account or email us; we remove account data within 30 days (booking records retained 7 years for tax/compliance).

In-Trip Emergencies

If something goes wrong while you're traveling — a flight cancels, a hotel can't honor your booking, a transfer doesn't show — email disrupt@autonomad.ai with the subject line URGENT and your trip ID. These are escalated immediately, regardless of plan.

Business and Enterprise Customers

Customers on Small Business and Enterprise plans have additional commitments around uptime, response time, and escalation paths documented in our Service Level Agreement. Procurement, security, and DPA inquiries should be sent to disrupt@autonomad.ai — see also the Trust Center and Data Processing Addendum.

Mailing Address

Feel Good Hotels LLC
Email: disrupt@autonomad.ai
Web: www.autonomad.ai